Returns & Exchanges
At COSWHEEL, we want you to feel the thrill of every ride. If you are not completely satisfied with your purchase, you can return your electric bike or gear within 14 days of delivery provided it is in original, unused condition.
Initiate Your Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Gear
Carefully pack your product in its original packaging, ensuring all tools, batteries, and manuals are included to prevent damage during transit.
Ship to COSWHEEL
Affix the provided shipping label and drop your package off at an authorized carrier location; please note that return shipping fees may apply for non-defective items.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing